Outage in Orderful

Transaction Processing Degradation

Resolved Minor
July 31, 2025 - Started 4 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently aware of an issue causing transaction processing to be consumed at slower rate than incoming traffic. We're investigating the root cause and at the same time expanding resources to brute force.
Components affected
Orderful API
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/31/2025 04:15PM

All unprocessed transactions have been reprocessed.
Incoming processing is happening in real-time.
The issue is resolved and a long-term mitigation fix is beginning.

MONITORING 4 days ago - at 07/31/2025 03:41PM

A fix is in place and transaction processing is much healthier with the vast majority of traffic unaffected. Some endpoints are responding slowly but gradually improving and we are continuing to monitor.

IDENTIFIED 4 days ago - at 07/31/2025 03:12PM

We're currently aware of an issue causing transaction processing to be consumed at slower rate than incoming traffic. We're investigating the root cause and at the same time expanding resources to brute force.

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