Orderful experienced a transaction processing issue that prevented a small percentage of transactions from being processed successfully. The service degradation lasted 1.1 hours and affected transaction processing capabilities. The issue was resolved with a fix implementation, all unprocessed transactions were reprocessed, and long-term mitigation measures were put in place.
All unprocessed transactions have been reprocessed. The issue is resolved and a long-term mitigation is underway.
A fix is in place and the transaction processing issue appears to be resolved. We're continuing to monitor.
We're currently aware of an issue causing a small percentage of transactions to not be processed successfully. We're investigating the root cause and working to resolve affected transactions.
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