Outage in Orderful

Transaction Processing Unavailable

Resolved Major
April 12, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have been alerted to a current processing issue. The cause is related, we're investigating solutions. ETA to follow
Components affected
Orderful API
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 04/12/2025 10:17AM

All unprocessed transactions completed. An hour of monitoring showed normal operating metrics. Numerous spot checks and tests show healthy processing. This incident is being closed as resolved. Full RCA to be available on-demand within a couple day.

MONITORING 2 months ago - at 04/12/2025 09:15AM

A fix has been implemented and appears to have resumed all processing. We are investigating and will confirm full operation. Meanwhile any unprocessed transactions are being re-processed

IDENTIFIED 2 months ago - at 04/12/2025 09:00AM

We have been alerted to a current processing issue. The cause is related, we're investigating solutions. ETA to follow

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