Outage in Orderful
FTP Ingestion Delays
Resolved MinorIncident Report
We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing.
It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/14/2025 07:08PM
All transactions on all FTP servers have been processed
MONITORING
8 months ago - at 03/14/2025 07:06PM
Backlogged transactions are limited by the throughput of three external FTP servers. We are continuing to communication channels are operating at normal latency. We are continuing to monitor
MONITORING
8 months ago - at 03/14/2025 03:56PM
We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing.
It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.
Latest Orderful outages
Transaction Processing Degradation - 3 months ago
Transaction Processing Unavailable - 7 months ago
Orderful UI Unable to log in - about 1 year ago
Acknowledgement (997) processing is delayed - about 1 year ago
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