Outage in Ordergroove

The google cloud platform is experiencing issues

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration. More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Components affected
Ordergroove Shopify - Customer SMI (Subscription Management Interface) Ordergroove Order Placement Ordergroove APIs Ordergroove RC3 Ordergroove Shopify - Subscription Creation & Webhooks Ordergroove BigCommerce
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 09:07PM

Google Cloud Platform has confirmed that the incident is now resolved and we're starting to see recovery across all affected systems.

GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

INVESTIGATING 1 day ago - at 06/12/2025 07:18PM

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

INVESTIGATING 1 day ago - at 06/12/2025 07:10PM

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

INVESTIGATING 1 day ago - at 06/12/2025 06:21PM

We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration.

More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Latest Ordergroove outages

Partial degradation of service with merchants on the Shopify platform - 3 months ago
Delay in Subscription Creation processing - 11 months ago
Slight delay in Subscription Creation processing - about 1 year ago
Ordergroove Analytics Dashboard not showing data - about 1 year ago
Slight delay in subscription creation - over 1 year ago

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