Outage in Ordergroove

The google cloud platform is experiencing issues

Resolved Minor

June 12, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration. More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Components affected

Ordergroove Order Placement Ordergroove APIs Ordergroove RC3 Ordergroove Shopify - Subscription Creation & Webhooks Ordergroove Shopify - Customer SMI (Subscription Management Interface) Ordergroove BigCommerce

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 06/12/2025 09:07PM

Google Cloud Platform has confirmed that the incident is now resolved and we're starting to see recovery across all affected systems.

GCP incident: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

INVESTIGATING 7 months ago - at 06/12/2025 07:18PM

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

INVESTIGATING 7 months ago - at 06/12/2025 07:10PM

Although we do not have an exact ETA on recovery, it appears that Google Cloud Platform is starting to recover.

INVESTIGATING 7 months ago - at 06/12/2025 06:21PM

We are experiencing some connectivity issues related to our cloud hosting provider. We are investigating this incident and will provide further updates as soon as they become available. This issue is impacting some internal systems that are responsible for migrating data into Ordergroove and delivering events. This issue also has implications on our Shopify integration.

More details regarding this outage can be found here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Latest Ordergroove outages

We are experiencing a performance degradation in the API response times - about 16 hours ago

Shopify Order Placement - about 2 months ago

Partial Outage: SFTP Report Generation Delays - about 2 months ago

Analytics page not loading consistently on Ordergroove Dashboard - 3 months ago

Products showing as out of stock in Ordergroove - 3 months ago

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