Outage in OrderlyMeds
Support tools and customer login issues
Resolved MajorIncident Report
There is an upstream issue with one of our service providers that is creating a partial outage for phone and text support as well customer login for the Patient Portal and Medical Team Chat. We are tracking this upstream and will update as this incident progresses.
https://www.cloudflarestatus.com/
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 06/12/2025 10:10PM
This incident has been resolved.
MONITORING
8 months ago - at 06/12/2025 08:28PM
Our support services are back online, but we are still experiencing intermittent issues with Medical Team Chat and the Patient Portal.
IDENTIFIED
8 months ago - at 06/12/2025 07:23PM
There is an upstream issue with one of our service providers that is creating a partial outage for phone and text support as well customer login for the Patient Portal and Medical Team Chat. We are tracking this upstream and will update as this incident progresses.
https://www.cloudflarestatus.com/
Latest OrderlyMeds outages
Payment Processing Issue Resolved - about 1 month ago
DNS outage - 3 months ago
Major outages with patient portal and medical chat - 4 months ago
Notification delays - 8 months ago
Login issues - 8 months ago
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