Outage in Orlo

LiveChat degradation (Google Cloud outage)

Resolved Minor
June 12, 2025 - Started 4 months ago - Lasted about 13 hours
Official incident page

Incident Report

There's currently an outage with Google Cloud which is affecting the availability of Orlo's Live Chat. Further updates may be available at https://status.cloud.google.com/ This is the last incident report from Google: 12 June 2025 at 19:55:46 UTC+1 Multiple GCP products are experiencing Service issues with API requests. We are experiencing an issue with Identity and Access Management, Cloud Build, Cloud Key Management Service, Google Cloud Storage, Cloud Monitoring, Google Cloud Dataproc, Cloud Security Command Center, Artifact Registry, Cloud Workflows beginning at Thursday, 2025-06-12 10:51 PDT. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2025-06-12 12:25 PDT with current details. We apologize to all who are affected by the disruption.
Components affected
Orlo Live Chat

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/13/2025 08:13AM

This incident has been resolved.

Further details are at https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

MONITORING 4 months ago - at 06/12/2025 07:57PM

Google engineers have identified the root cause and have applied appropriate mitigations.

In our tests, we see LiveChat working correctly.

See also https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:05PM

There's currently an outage with Google Cloud which is affecting the availability of Orlo's Live Chat.

Further updates may be available at https://status.cloud.google.com/


This is the last incident report from Google:

12 June 2025 at 19:55:46 UTC+1

Multiple GCP products are experiencing Service issues with API requests.

We are experiencing an issue with Identity and Access Management, Cloud Build, Cloud Key Management Service, Google Cloud Storage, Cloud Monitoring, Google Cloud Dataproc, Cloud Security Command Center, Artifact Registry, Cloud Workflows beginning at Thursday, 2025-06-12 10:51 PDT.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2025-06-12 12:25 PDT with current details.

We apologize to all who are affected by the disruption.

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