Analytics service degraded

The performance has been improved for the new analytics system to the point that we have parity with the previous system powering analytics.

We have an update regarding analytics behaviors. We're seeing better average performance, though sporadically, failures are still occurring for data ranges of a week or longer. Additionally, large queries or results for larger organizations over a range of a few days are also encountering challenges.
Kindly note that Orum call data is also passed to user CRMs. Analytics from the CRM side may be available and can be used as a workaround in the short term as well. Our engineering team is continuing to work on these behaviors and are working as quickly as possible to restore full functionality. We appreciate your continued understanding and apologize for the disruption. Thank you.

We apologize for the current disruption. Starting at approximately 11:41 am PT, some users may sporadically be experiencing degraded analytics query production. While 80% or more of queries are loading as expected, some users may notice challenges.
Our engineering team is actively researching and attempting to apply mitigation measures. We are flagging this as a sporadic, intermittent degradation of analytics functionality. We will provide an update as soon as possible. Please refer to status.orum.com for the latest information. We appreciate your patience as we work to address this. Thank you.