Outage in Orum

Telephony issues

Resolved Major
August 05, 2025 - Started 2 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue where dials take longer to complete or may be stuck in the dialing state.
Components affected
Orum
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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/06/2025 12:16AM

This incident has been resolved.

MONITORING 2 months ago - at 08/05/2025 11:04PM

Our telephony provider has informed us that a fix has been implemented, and our tests indicate that system functionality is working as expected. We will continue to monitor for continued stability.

IDENTIFIED 2 months ago - at 08/05/2025 10:35PM

Our testing indicates that we are seeing the system sporadically return to expected functionality. We are working with our provider for the latest updates and will post another update when we have more information.

IDENTIFIED 2 months ago - at 08/05/2025 06:48PM

We have identified the issue as originating from an issue with our telephony provider. Please follow the incident within our telephony provider here: https://vonageapi.statuspage.io/incidents/ycdb0ys0xkxf

INVESTIGATING 2 months ago - at 08/05/2025 06:42PM

We are investigating an issue where dials take longer to complete or may be stuck in the dialing state.

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