Outage in Orum

Users cannot log in using Microsoft CSV

Resolved Major
December 16, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

Incident Report

Hello, Our engineering team is investigating a challenge regarding the Microsoft CSV login path. This challenge only affects users and orgs that use their Microsoft credentials to log into Orum. All other integration paths and the Orum app itself are up and running as expected. Engineering has identified the root of the challenge as of 11:23a PT and are working to address. We apologize for the disruption.

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 12/16/2025 08:41PM

This incident has been resolved. We appreciate your patience & understanding, and apologize for the disruption.

MONITORING 27 days ago - at 12/16/2025 08:09PM

Hello,
At 12:09p PT, our engineering team deployed a change intended to address the behavior of Microsoft log in paths not completing. Upon testing the system, this seems to be fixed. If you are a Microsoft CSV user, please try again to log in as we believe the system will complete the log in path as expected as this time. Our team will be monitoring to ensure intended behavior is taking place. Thank you for your patience.

IDENTIFIED 27 days ago - at 12/16/2025 07:46PM

There is a change being processed intended to address the challenge. Process is expected to complete at 11:53a PT and we will test the system to confirm expected operation for the Microsoft log in path.

Please note-- All other integration paths and the Orum app itself are up and running as expected. This only affects the Microsoft log in path.

Thank you.

IDENTIFIED 27 days ago - at 12/16/2025 07:35PM

The root of the challenge has been identified as of 11:23a PT and a change is being made to the system to address.

INVESTIGATING 27 days ago - at 12/16/2025 07:31PM

Hello,
Our engineering team is investigating a challenge regarding the Microsoft CSV login path. This challenge only affects users and orgs that use their Microsoft credentials to log into Orum. All other integration paths and the Orum app itself are up and running as expected. Engineering has identified the root of the challenge as of 11:23a PT and are working to address. We apologize for the disruption.

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