Outage in Orum

Intermittent Dialing Disruption

Resolved Major
January 12, 2026 - Started about 5 hours ago - Lasted 37 minutes
Official incident page

Incident Report

At approximately 12:26p PT, we are noticing a backend process that is performing unexpectedly which is causing intermittent dialing activity. Our engineering team is all hands on deck investigating. Will provide an update within an hour or less. We apologize for this disruption.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 01/12/2026 09:07PM

The challenge with Intermittent Dialing Disruption has been resolved. Thank you for your patience and we are sorry for the disruption.

MONITORING about 5 hours ago - at 01/12/2026 08:53PM

The changes have been applied and seeing system metrics return to their expected values. Please resume normal dialing activity when you are ready. We apologize once again for the disruption.

IDENTIFIED about 5 hours ago - at 01/12/2026 08:45PM

The root cause of the challenge has been identified and the engineering team is making a change.

INVESTIGATING about 5 hours ago - at 01/12/2026 08:43PM

At approximately 12:26p PT, we are noticing a backend process that is performing unexpectedly which is causing intermittent dialing activity. Our engineering team is all hands on deck investigating. Will provide an update within an hour or less. We apologize for this disruption.

Latest Orum outages

Analytics Not Loading All Queries - about 9 hours ago
Users cannot log in using Microsoft CSV - 27 days ago
Salesfloor Communication Issues - about 2 months ago
Audio Lag - about 2 months ago
Investigating issues with dialing and dial sessions - about 2 months ago

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