Outage in Otava

Ann Arbor (AA2) to Indianapolis (IN1) & Mid-Michigan (MM) Network Connectivity Issue - 1/17/2025

Resolved Major
January 17, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Service Impacting: High - Some customers may experience network issues due to multiple fiber cuts. Description: OTAVA® is aware of an issue affecting connectivity between our Ann Arbor (AA2) data center and Indianapolis (IN1) & Mid-Michigan (MM) . This issue is due to multiple fiber cuts. Our teams are actively working with providers to resolve the issue as quickly as possible. If you have any questions or concerns regarding this issue, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.
Components affected
Otava Data Center Networking Infrastructure
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/19/2025 03:19AM

Description: The network connectivity issue between Ann Arbor (AA2) and Indianapolis (IN1) & Mid-Michigan (MM) regions has been resolved. Connectivity has been fully restored, and services are operating as expected.

IDENTIFIED 4 months ago - at 01/17/2025 08:24PM

Service Impacting: High - Some customers may experience network issues due to multiple fiber cuts.

Description: OTAVA® is aware of an issue affecting connectivity between our Ann Arbor (AA2) data center and Indianapolis (IN1) & Mid-Michigan (MM) . This issue is due to multiple fiber cuts. Our teams are actively working with providers to resolve the issue as quickly as possible.

If you have any questions or concerns regarding this issue, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

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