Mid-Michigan (MM1) & Indianapolis (IN1) SSL VPN Slowness - 2/5/25

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

OTAVA engineers will be restarting the SSL VPN service at the start of each hour. SSL VPN users will need to re-authenticate after each restart.

OTAVA engineers will be performing an upgrade to the IN1 firewalls tonight (2/25) at 10:00 PM ET to remediate the ongoing VPN slowness. During this maintenance window, there will be brief periods of service disruption as the upgrades are applied.

Additionally, we are in the process of finalizing the schedule for upgrading the Mid-Michigan firewalls, and we will provide an update with the confirmed maintenance window as soon as possible.

OTAVA engineers are actively collaborating with the vendor to resolve this issue. As a temporary workaround, scheduled SSL service restart will occur daily at the times listed below. SSL VPN users will need to re-authenticate after each restart.

SSL Restart Schedule:
1:00 AM ET
7:00 AM ET
12:30 PM ET
6:00 PM ET

OTAVA engineers are actively collaborating with the vendor to resolve this issue. As a temporary workaround, scheduled SSL service restart will occur daily at the times listed below. SSL VPN users will need to re-authenticate after each restart.

SSL Restart Schedule:
7:00 AM ET
12:30 PM ET
6:00 PM ET

We are continuing to work on a fix for this issue.

Status: SSL VPN Service Degradation
Impact: Users may experience slow and unusable SSL VPN connections.
Start Time: February 5, 2025
End Time: Ongoing

Description:
We are currently experiencing issues with SSL VPN performance in Mid-Michigan (MM1) & Indianapolis (IN1) . Users may notice slow speeds or an inability to connect Our team is actively working on resolving the issue.

If you have any questions or concerns regarding this maintenance please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.