Outage in OTOY

Increase in OctaneLive DNS Resolution Issues

Resolved Minor

September 08, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

A recent change to our DNS records has resulted in an increase of DNS resolution issues for the octanerender.com domain, you may need to flush your DNS cache to clear the invalid records. (On Windows: "ipconfig /flushdns") Alternatively, you may need to update your DNS server to `1.1.1.1` if your DNS provider has continued to cache the stale DNS records past the configured TTL.

Components affected

OTOY OctaneLive API

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/08/2022 02:47AM

We have received no further reports of DNS issues in the last 30 minutes, however we are continuing to monitor our support tickets for further instances of this issue.

MONITORING over 3 years ago - at 09/08/2022 01:59AM

A recent change to our DNS records has resulted in an increase of DNS resolution issues for the octanerender.com domain, you may need to flush your DNS cache to clear the invalid records.

(On Windows: "ipconfig /flushdns")

Alternatively, you may need to update your DNS server to `1.1.1.1` if your DNS provider has continued to cache the stale DNS records past the configured TTL.

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