Outage in Otter.ai

Users unable to sign out of web app

Resolved Minor

May 21, 2025 - Started 11 months ago - Lasted about 2 hours

Incident Report

We are currently experiencing an issue with users logging out of their account on the web app. Our team is aware and working on a solution as soon as possible. If you need to access a different account and cannot log in, please use a different browser or incognito browser as an alternative in the mean time. We apologize for the inconvenience.

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Latest Updates ( sorted recent to last )

MONITORING 11 months ago - at 05/21/2025 02:51PM

Our engineering team has pushed a fix to allow users to log out once again.

We have resumed operations but will continue to monitor the situation.

IDENTIFIED 11 months ago - at 05/21/2025 01:55PM

Our team has identified the issue and is working to fully restore log out capabilities

INVESTIGATING 11 months ago - at 05/21/2025 01:14PM

We are currently experiencing an issue with users logging out of their account on the web app.

Our team is aware and working on a solution as soon as possible.

If you need to access a different account and cannot log in, please use a different browser or incognito browser as an alternative in the mean time.

We apologize for the inconvenience.

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