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Outage in Otter.ai

Outbound Emails Delayed or Not Sending

Resolved Minor
February 23, 2026 - Started about 2 months ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Otter.ai experienced a 2.7-hour outage affecting outbound emails, causing delays or failures in sending email invitations, bulk export links, and meeting processing notifications. The issue was identified as stemming from an upstream service provider problem. The service was restored after working with the upstream provider to resolve the root cause.

We are currently experiencing an issue with our outbound emails. This may cause delays in emails going out from the Otter System which includes, but not limited to: -Email invitations (Users will still be able to receive and accept them in app) -Bulk Export Links -Meeting processing and share notifications Our team is aware and working on a solution as soon as possible.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 2 months ago - at 02/23/2026 08:16PM

Our team has identified the issue and is working to fully restore our outbound emails once more.

We've found this is due to an upstream issue and are working with our service providers to resolve the issue as soon as possible.

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This may cause delays in emails going out from the Otter System which includes, but not limited to:

-Email invitations (Users will still be able to receive and accept them in app)

-Bulk Export Links

-Meeting processing and share notifications

INVESTIGATING about 2 months ago - at 02/23/2026 01:00PM

We are currently experiencing an issue with our outbound emails.

This may cause delays in emails going out from the Otter System which includes, but not limited to:

-Email invitations (Users will still be able to receive and accept them in app)

-Bulk Export Links

-Meeting processing and share notifications



Our team is aware and working on a solution as soon as possible.

Latest Otter.ai outages

Speech Processing Delays - about 1 month ago
Otter site outage - about 1 month ago
Speech Processing Delays - about 1 month ago

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