Outage in Outreach

Calendaring issues - Google Calendars

Resolved Minor
September 21, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Outreach engineers are responding to an alert from Google regarding service degradation to the Google Calendar experience. Due to the Google Calendar service degradation, some Outreach users leveraging Google Calendar may encounter transient issues interacting with Calendars, including, but not necessarily limited to: - Viewing Calendars - Creating and/or updating Calendar events in the Outreach application - Prospects may encounter errors when attempting to book meetings via the Public Calendar We're closely monitoring the situation. Further updates will be provided as information becomes known.
Components affected
Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/21/2023 05:09PM

Google has confirmed their service incident has resolved. Outreach engineers have validated that all Calendaring functionality has been restored.

MONITORING about 1 year ago - at 09/21/2023 04:24PM

Google has begun rolling out a fix, and full resolution is expected within the next 60 minutes.

Outreach engineers have observed an increase in success rates for Calendaring. We'll continue to monitor the situation and partner with Google to ensure Outreach users are fully restored. An update will be provided within the next 60 minutes.

IDENTIFIED about 1 year ago - at 09/21/2023 04:05PM

Outreach engineers are responding to an alert from Google regarding service degradation to the Google Calendar experience.

Due to the Google Calendar service degradation, some Outreach users leveraging Google Calendar may encounter transient issues interacting with Calendars, including, but not necessarily limited to:

- Viewing Calendars
- Creating and/or updating Calendar events in the Outreach application
- Prospects may encounter errors when attempting to book meetings via the Public Calendar

We're closely monitoring the situation. Further updates will be provided as information becomes known.

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