Outage in Outreach

LinkedIn Sales Navigator loading issues

Resolved Minor
October 27, 2023 - Started about 1 year ago - Lasted 6 days
Official incident page

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Outage Details

Beginning as early as Oct 23, 2023, some users may encounter issues loading the LinkedIn Sales Navigator tile in the Outreach platform. We're partnering closely with LinkedIn on the issue, and more information will be provided when the issue has been identified and a mitigation plan is in place. Some users are having success clearing cache or breaking and re-establishing the LinkedIn connection, seen here.
Components affected
Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/02/2023 06:30PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/02/2023 05:29PM

LinkedIn implemented a fix and we are monitoring the results.

INVESTIGATING about 1 year ago - at 10/27/2023 11:00PM

We're continuing to work closely with LinkedIn to identify the cause of the issue. LinkedIn is currently investigating a possible token access generation issue. More information will be provided when a root cause has been identified and a mitigation plan is in place.

As a workaround, some users are continuing to see success clearing their cache or breaking and re-establishing the LinkedIn connection, seen here.

INVESTIGATING about 1 year ago - at 10/27/2023 04:26PM

Beginning as early as Oct 23, 2023, some users may encounter issues loading the LinkedIn Sales Navigator tile in the Outreach platform. We're partnering closely with LinkedIn on the issue, and more information will be provided when the issue has been identified and a mitigation plan is in place.

Some users are having success clearing cache or breaking and re-establishing the LinkedIn connection, seen here.

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