Outage in Outreach

Some users unable to click "Log Call" button when logging sequence calls tasks

Resolved Minor
December 14, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Some users completing call tasks as part of a sequence are unable to click "Log Call" when attempting to log their call. Engineering is currently investigating. We'll update again in the next half hour.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/14/2023 06:41PM

We applied a fix where previously call tasks associated for prospects with no numbers were unable to be logged. Users may need to refresh their page. This issue is now resolved.

INVESTIGATING 11 months ago - at 12/14/2023 05:43PM

Engineering has identified that the issue is specific to call tasks that are associated with prospects with no phone number. We'll provide another update as soon as we have additional information.

INVESTIGATING 11 months ago - at 12/14/2023 04:53PM

We are continuing to investigate this issue. We'll provide another update within the next half hour.

INVESTIGATING 11 months ago - at 12/14/2023 04:15PM

We are continuing to investigate this issue. We'll provide another update within the next half hour.

INVESTIGATING 11 months ago - at 12/14/2023 03:45PM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 12/14/2023 03:45PM

Some users completing call tasks as part of a sequence are unable to click "Log Call" when attempting to log their call. Engineering is currently investigating. We'll update again in the next half hour.

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