Slowness/Long Load Times

This issue is now resolved. After a period of observing telemetry, we see that all users are able to load to platform as expected.

We applied a configuration change which mitigated impact for most users, however users in app2a may continue to see intermittent increased latency when loading pages in the platform. We are applying an additional fix for app2a users, which we expect to complete within the next 1-2 hours. An update will be provided when the fix is in place, or as events warrant.

This issue may be intermittently impacting users in all production environments. Impacted users may be encountering errors or timeouts when attempting to load pages in the platform or place calls. Retries may be successful. We have identified a potential root cause, and we are applying a fix. An update will be provided when the fix is in place.

Users may be experiencing long load times when attempting to access or complete actions on the platform. Engineering is currently investigating. We'll update again within the next half hour.