Outage in Outreach

Gong integration issues

Resolved Major
January 22, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

We are experiencing issues with the Gong.io integration for Outreach. Our engineers are currently investigating the case and actively looking for a solution.
Components affected
Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration Outreach Third Party Integration
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/23/2024 04:18PM

This issue is now mitigated. Impacted users will need to reconnect to the Outreach API in Gong following these steps. If you are showing as connected and you are still seeing errors, please remove the current connection and re-connect.

Our Support team is here to help answer any questions at support.outreach.io.

IDENTIFIED 10 months ago - at 01/22/2024 11:19PM

We are continuing to work closely with the Gong team on a fix. At this time, we anticipate a fix to be complete tomorrow, Jan 23, 2024.

Workaround: In the meantime, the Outreach team has developed a workaround. Impacted users are able to re-connect to Outreach via the API in the Gong platform following these steps. Please note, should you choose to re-connect to Outreach from Gong today, you will need to re-connect again once the fix is in place.

An update will be provided on Jan 23, 2024 when the fix is in place, or as events warrant.

IDENTIFIED 10 months ago - at 01/22/2024 05:05PM

We've identified the root cause. We're working closely with the Gong engineering team on a fix. More information will be provided when it becomes known.

IDENTIFIED 10 months ago - at 01/22/2024 03:47PM

We are experiencing issues with the Gong.io integration for Outreach. Our engineers are currently investigating the case and actively looking for a solution.

Latest Outreach outages

Outreach application not responding - 3 days ago
Application issues on App1e - 16 days ago
Latency issues on bento app2c - about 2 months ago
Tasks not loading for some users on app1b - 2 months ago
Tasks not loading on app1b - 2 months ago

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