Outage in Outreach

App4a/App1b - Issues loading the Outreach platform

Resolved Major
February 29, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating reports of increased latency and/or timeouts when attempting to load certain pages in the Outreach platform for users in the App4a production environment. Updates will provided as more information becomes known.
Components affected
Outreach Application
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/29/2024 06:37PM

We applied a fix for the App1b environment. Users in this environment are able to load the platform as expected.

MONITORING 10 months ago - at 02/29/2024 06:20PM

Users in the App1b production environment may experience transient issues loading pages in the platform. An update will be provided when a fix is in place.

MONITORING 10 months ago - at 02/29/2024 06:09PM

We identified the issue and took steps to mitigate impact. We are continuing to monitor the situation.

INVESTIGATING 10 months ago - at 02/29/2024 05:42PM

We're investigating reports of increased latency and/or timeouts when attempting to load certain pages in the Outreach platform for users in the App4a production environment. Updates will provided as more information becomes known.

Latest Outreach outages

Third Party Incident - 6 days ago
Application issues on App1e - about 2 months ago

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