Outage in Outreach

Issues placing calls and loading the Outreach platform

Resolved Major
March 05, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

Need to monitor Outreach outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Outreach, and never miss an outage again.
Start Free Trial

Outage Details

We're investigating reports of increased latency when loading certain pages in the Outreach platform. Some users may encounter issues placing calls in the platform. Updates will provided as more information becomes known.
Components affected
Outreach Voice Outreach Application Outreach Application Outreach Application Outreach Application Outreach Voice Outreach Application Outreach Voice Outreach Voice Outreach Application Outreach Application Outreach Application Outreach Voice Outreach Voice Outreach Voice Outreach Voice
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/05/2024 11:07PM

This issue is now resolved.

We identified connectivity issues between third-party internet providers and AWS between approximately 11:43 AM - 1:30 PM PT.

Outreach has resources hosted in AWS. Because of these connectivity issues, a subset of Outreach users in affected regions may have experienced a range of issues in the Outreach platform, including logging-in, loading pages, and/or placing calls.

We'll continue to monitor the situation. If you have any questions, please submit a ticket with Support at support.outreach.io.

INVESTIGATING 10 months ago - at 03/05/2024 09:54PM

We're continuing to investigate the issue. Retries loading platform pages may be successful. An update will be provided when a root cause is identified, or as events warrant.

INVESTIGATING 10 months ago - at 03/05/2024 09:19PM

We're investigating reports of increased latency when loading certain pages in the Outreach platform. Some users may encounter issues placing calls in the platform. Updates will provided as more information becomes known.

Latest Outreach outages

Third Party Incident - 6 days ago
Application issues on App1f - 6 days ago
Outreach application not responding - about 1 month ago
Application issues on App1e - about 2 months ago
Latency issues on bento app2c - 3 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE