Outage in Outreach

Prospect Stuck in Pending Error in Sequences

Resolved Minor
July 01, 2024 - Started 3 days ago - Lasted 36 minutes
Official incident page

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Outage Details

We are investigating an issue with prospects stuck in pending for sequence activation. A temporary workaround is to manually "activate" the prospects in sequence, this should take them out of the pending state.
Components affected
Outreach Application
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/01/2024 11:19PM

This issue is now resolved.

IDENTIFIED 3 days ago - at 07/01/2024 11:07PM

We have identified the issue affecting pending prospects and are actively working on a resolution. We appreciate your patience and will provide updates as soon as more information is available.

INVESTIGATING 3 days ago - at 07/01/2024 10:46PM

We are investigating an issue with prospects stuck in pending for sequence activation. A temporary workaround is to manually "activate" the prospects in sequence, this should take them out of the pending state.

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