Outage in Outreach

Not able to sync Gmail mailbox or send emails

Resolved Major
September 13, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating reports of emails failing to send and mailbox not syncing.
Components affected
Outreach Mailbox Sync
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 09/13/2024 06:45PM

Sync with Gmail has been resolved.

MONITORING 5 months ago - at 09/13/2024 04:54PM

We're continuing to monitor for recovery of mailbox failing to sync.

IDENTIFIED 5 months ago - at 09/13/2024 04:32PM

Engineering has identified the root cause and we are slowly seeing recovery. We are currently monitoring.

INVESTIGATING 5 months ago - at 09/13/2024 04:24PM

We are investigating reports of emails failing to send and mailbox not syncing.

Latest Outreach outages

Platform slowness - 7 days ago
Third Party Incident - about 2 months ago
Application issues on App1f - about 2 months ago

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