Incident affecting login via custom domains

This incident is now fully resolved. If you continue to experience issues, please follow the steps shared in our previous communication.
Thank you for your patience and understanding.

A solution has been applied to resolve the issue.
Customers who are still experiencing problems with newly configured custom domains should follow these steps:

1. Delete the affected custom domain in the ODC Portal.
2. Remove the corresponding CNAME entries from your DNS provider and wait ~5 minutes.
3. Recreate the custom domain in ODC Portal and add the new CNAME records.
4. Once the status shows Active, try logging in again.

If you continue to experience issues after following these steps, please contact us via Support Portal.

We will continue monitoring the situation to ensure full recovery and will provide updates if any further action is required.

The cause of the issue has been identified, and a solution is being applied.

Customers may still experience an “invalid redirect URI” error when attempting to log in to an application using a newly configured custom domain.

Our team is actively working on the solution. We will provide an update once more details are available.

We are aware of an issue where customers are unable to log into applications. Customers may encounter an “invalid redirect URI” error when attempting to log in to an application using a newly configured custom domain. Our team is currently investigating the cause of this issue and will provide updates as more information becomes available.