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Outage in OutSystems

Recurrence of the incident affecting Personal Editions on ODC in several regions

Resolved Major
July 20, 2026 - Started 23 days ago - Lasted 2 days
Official incident page

Incident Report

We are aware of a recurrence of issues affecting Personal Editions on ODC in several regions (US East, Europe, and Asia Pacific). Following the resolution we announced yesterday, some users have reported that they are still experiencing difficulties waking their environments from hibernation. Our team is actively investigating this recurrence and working to identify the cause. We will provide updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 07/23/2026 09:06AM

We have successfully resolved the issue affecting ODC Personal Editions across multiple regions. Environments that were unable to wake from hibernation are now fully operational.
All known affected customers have now been restored to service, and we confirm that services are operating as expected across all regions.
We apologize for any disruption caused and thank you for your patience.

IDENTIFIED 22 days ago - at 07/21/2026 10:36PM

Our team has deployed an automated fix to systematically restore affected Personal Edition environments. Recovery is now in progress across all regions. The fix should handle recovery automatically. We are actively monitoring restoration progress and will confirm full resolution once the process completes. We will provide updates as more information becomes available.

IDENTIFIED 23 days ago - at 07/21/2026 09:31AM

We have identified a temporary workaround that may help affected users restore access while the fix continues to roll out: publishing an application in your Personal Edition may temporarily help wake it up.
If you are currently unable to wake your environment, please try publishing an application. We will provide further updates as the deployment progresses.

IDENTIFIED 23 days ago - at 07/21/2026 07:16AM

Our team has identified a resolution and is actively rolling out a fix. During the deployment, symptoms may persist while the fix reaches all affected regions. We will provide updates as more information becomes available.

INVESTIGATING 23 days ago - at 07/21/2026 02:13AM

We are aware of a recurrence of issues affecting Personal Editions on ODC in several regions (US East, Europe, and Asia Pacific).
Following the resolution we announced yesterday, some users have reported that they are still experiencing difficulties waking their environments from hibernation.
Our team is actively investigating this recurrence and working to identify the cause. We will provide updates as more information becomes available.

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