Outage in Overleaf

PDF rendering errors

Resolved Minor
April 05, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports that PDFs are not rendering for some users.
Components affected
Overleaf Compiles
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/05/2024 07:36PM

The issue has been fully resolved. Users who switched their PDF viewer to "Browser" as a workaround can switch it back to "Overleaf".

MONITORING about 1 year ago - at 04/05/2024 06:35PM

We have identified the issue and a fix have been implemented. Refreshing the page should restore the PDF rendering. If you changed your PDF Viewer to "Browser" you can change it back to "Overleaf".

INVESTIGATING about 1 year ago - at 04/05/2024 04:57PM

We're still investigating the issue. Some users are reporting that switching "PDF Viewer" from "Overleaf" to "Browser" in the Overleaf Menu solves the issue. Details can be found here: https://www.overleaf.com/learn/how-to/Changing_PDF_viewer

INVESTIGATING about 1 year ago - at 04/05/2024 04:31PM

We are investigating reports that PDFs are not rendering for some users.

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