[SGP1/SGP2/MUM][Public Cloud] - Identity, Security & Operations incident notification

We would like to inform you that the incident on our Identity, Security & Operations offering has now been resolved.

Here is detail for this incident :
Start time : 29/01/2026 04:30 UTC
End time : 29/01/2026 05:37 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Service has been fully restored since 29/01/2026 05:37 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 29/01/2026 04:30 UTC
Impacted Service(s) : The Identity, Security & Operations service was temporarily unavailable.
Customers Impact : Customers were temporarily unable to use the Identity, Security & Operations service in the SGP1, SGP2, and MUM regions.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Identity, Security & Operations offering, which is causing temporary availability issue in the SGP1/SGP2/MUM regions.

Here are some supplementary details :

Start time : 29/01/2026 04:30 UTC
Impacted Service(s) : The Identity, Security & Operations service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to use the Identity, Security & Operations service in the SGP1, SGP2, and MUM regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Identity, Security & Operations offer.

Start time : 29/01/2026 04:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.