[AP-SOUTH-MUM][PCI-Databases] - Cloud databases incident notification

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : This incident is linked to : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers in the AP-SOUTH-MUM region are temporarily unable to place orders or use management features on their cloud database services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our PCI-Databases offering, which is causing temporary availability issue in the AP-SOUTH-MUM.

Here are some supplementary details :

Start time : 18/04/2026 17:06 UTC
Impacted Service(s) : Cloud databases services is unavailable on AP-SOUTH-MUM
Customers Impact : Customers may find it difficult to access their services. Orders and service management are also affected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.