Outage in OVHcloud

[AP-SOUTH-MUM][Public Cloud] - LocalZone / CEPH / Compute Instance / Managed Kubernetes Service incident notification

Major

April 18, 2026 - Started about 7 hours ago
Official incident page

Incident Report

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Public Cloud offering on the specific AP-SOUTH-MUM. Here are some supplementary details : Start time : 18/04/2026 17:06 UTC Impacted Service(s) : Some customers are temporarily unable to access or use their compute instances in the AP-SOUTH-MUM-1 region, while actions such as restarting instances in the AP-SOUTH-MUM local zone are currently unavailable, and some Ceph volumes in the region are also impacted. Customers Impact : Some customers are temporarily unable to access or use their compute instances in the AP-SOUTH-MUM-1 region, are unable to perform actions such as restarting instances in the AP-SOUTH-MUM Local Zones, and are also unable to use their Ceph storage services. Root Cause : This incident is linked to : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud LocalZones || AP-SOUTH-MUM OVHcloud AP-SOUTH-MUM-1 OVHcloud AP-SOUTH-MUM-1

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Latest Updates ( sorted recent to last )

IDENTIFIED about 6 hours ago - at 04/18/2026 11:00PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some customers using a Managed Kubernetes Service may also be impacted. The management service for instances, volumes, and the load balancer is temporarily unavailable. Customers are currently unable to perform certain actions such as starting, stopping, or restarting resources. Provisioning of these services in this region is also temporarily unavailable.
We recommend that customers do not perform any actions on their currently running services.
Ongoing Actions : The incident has been identified and our teams and are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 7 hours ago - at 04/18/2026 10:06PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Public Cloud offering on the specific AP-SOUTH-MUM.

Here are some supplementary details :

Start time : 18/04/2026 17:06 UTC
Impacted Service(s) : Some customers are temporarily unable to access or use their compute instances in the AP-SOUTH-MUM-1 region, while actions such as restarting instances in the AP-SOUTH-MUM local zone are currently unavailable, and some Ceph volumes in the region are also impacted.
Customers Impact : Some customers are temporarily unable to access or use their compute instances in the AP-SOUTH-MUM-1 region, are unable to perform actions such as restarting instances in the AP-SOUTH-MUM Local Zones, and are also unable to use their Ceph storage services.
Root Cause : This incident is linked to : https://network.status-ovhcloud.com/incidents/lycx4vgc89jk
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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