Outage in OVHcloud

[GRA11][Compute - Instance] - instance incident notification

Resolved Major

January 26, 2026 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA11 regions. Here are some supplementary details : Start time : 26/01/2026 10:08 UTC Impacted Service(s) : Some instances in the GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access their compute instances. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/26/2026 06:12PM

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 26/01/2026 10:08 UTC
End time : 26/01/2026 18:10 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 3 months ago - at 01/26/2026 03:02PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA11 region.

Here are some supplementary details :

Start time : 26/01/2026 10:08 UTC
Impacted Service(s) : Some instances in the GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access their compute instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 3 months ago - at 01/26/2026 11:22AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 01/26/2026 11:12AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA11 regions.

Here are some supplementary details :

Start time : 26/01/2026 10:08 UTC
Impacted Service(s) : Some instances in the GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access their compute instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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