Outage in OVHcloud

[GLOBAL][AI & Machine Learning] - Qwen3-32B incident notification

Resolved Major

January 07, 2026 - Started 3 months ago - Lasted 5 days
Official incident page

Incident Report

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary latency issue in the global region. Here are some supplementary details : Start time : 06/01/2026 18:30 UTC Impacted Service(s) : Latency on Qwen3-32B. Customers Impact : Customers may temporarily experience latency on the AI & Machine Learning service with the Qwen3-32B model. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/12/2026 03:13PM

We are pleased to inform you that the incident affecting our AI & Machine Learning has been resolved.

Start time : 06/01/2026 18:30 UTC
End time : 08/01/2026 15:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

MONITORING 3 months ago - at 01/09/2026 10:28AM

Service has been fully restored since 08/01/2026 15:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 06/01/2026 18:30 UTC
Impacted Service(s) : Latency was observed on Qwen3-32B.
Customers Impact : Customers were temporarily experiencing latency on the AI & Machine Learning service with the Qwen3-32B model.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 3 months ago - at 01/07/2026 03:50PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our AI & Machine Learning offer on the global region.

Here are some supplementary details :

Start time : 06/01/2026 18:30 UTC
Impacted Service(s) : Latency on Qwen3-32B.
Customers Impact : Customers may temporarily experience latency on the AI & Machine Learning service with the Qwen3-32B model.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 3 months ago - at 01/07/2026 03:10PM

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary latency issue in the global region.

Here are some supplementary details :

Start time : 06/01/2026 18:30 UTC
Impacted Service(s) : Latency on Qwen3-32B.
Customers Impact : Customers may temporarily experience latency on the AI & Machine Learning service with the Qwen3-32B model.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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