[SYD][Identity, Security & Operations] - KMS incident notification

We are pleased to inform you that the incident affecting our Identity, Security & Operations has been resolved.

Start time : 07/01/2026 15:00 UTC
End time : 07/01/2026 18:00 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Identity, Security & Operations offer on the specific SYD region.

Here are some supplementary details :

Start time : 07/01/2026 15:00 UTC
Impacted Service(s) : The KMS service is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access the Key Management Service located in SYD region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Identity, Security & Operations offer.

Start time : 07/01/2026 15:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Identity, Security & Operations.

Start time : 07/01/2026 15:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.