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We are pleased to inform you that the incident affecting our Volume Snapshot (Ceph) in BHS3 and BHS5 has been resolved.
Start time : 19/12/2025 15:11 UTC
End time : 19/12/2025 15:31 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Service has been fully restored since 19/12/2025 15:31 UTC. Monitoring remains active to ensure long-term stability.
Here are some supplementary details :
Start time : 19/12/2025 15:11 UTC
Impacted Service(s) : Latency was observed for some volume snapshot in BHS3 and BHS5.
Customers Impact : Some customers faced temporarily latency for a couple of seconds while trying to access to their Volume Snapshot (Ceph).
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
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