[GRA9][Compute - Instance] - Instances incident notification

We are pleased to inform you that the incident affecting our Compute - Instance offering, which was causing temporary availability issue in the GRA9 region has been resolved.

Start time : 15/12/2025 11:06 UTC
End time : 15/12/2025 15:37 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure

We apologize for any inconvenience caused and appreciate your understanding.

Service has been fully restored since 15/12/2025 15:37 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 15/12/2025 11:06 UTC
Impacted Service(s) : Creation/Modification/Deletion of network components may not have worked as expected.
Customers Impact : Customers may have faced difficulties to create, modificate and delete some network components.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9 region.

Here are some supplementary details :

Start time : 15/12/2025 11:06 UTC
Impacted Service(s) : Creation/Modification/Deletion of network components may not work as expected.
Customers Impact : Customers may face difficulties to create, modificate and delete some network components.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA9 region.

Here are some supplementary details :

Start time : 15/12/2025 11:06 UTC
Impacted Service(s) : Creation/Modification/Deletion of network components may not work as expected.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.