Outage in OVHcloud

[EU/CA/APAC][Compute - Instance] - Some Project Public cloud incident notification

Resolved Major

December 10, 2025 - Started 4 months ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region. Here are some supplementary details : Start time : 09/12/2025 17:00 UTC Impacted Service(s) : 20 projects on public clouds experienced a service outage. The projects are in the process of coming back online. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/11/2025 04:44AM

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 09/12/2025 17:00 UTC
End time : 11/12/2025 04:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 4 months ago - at 12/10/2025 08:08PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation :
Update : We would like to inform you that only two Projects Public Cloud in the UK1 region are currently affected by this incident.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 4 months ago - at 12/10/2025 11:42AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in the EU/CA and APAC region.

Here are some supplementary details :

Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 17 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

INVESTIGATING 4 months ago - at 12/10/2025 10:40AM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the EU/CA and APAC region.

Here are some supplementary details :

Start time : 09/12/2025 17:00 UTC
Impacted Service(s) : 20 projects on public clouds experienced a service outage.
The projects are in the process of coming back online.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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