Outage in OVHcloud

[BHS/PAR/MIL/GRA/DE][Databases] - MySQL/PostgreSQL/Valkey incident notification

Resolved Major

December 10, 2025 - Started 4 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the BHS/PAR/MIL/GRA/DE1 region. Here are some supplementary details : Start time : 10/12/2025 08:58 UTC Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected. Customers Impact : Customers cannot access the existing database or create a new database. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 12/10/2025 11:38AM

We are pleased to inform you that the incident affecting our Databases has been resolved.

Start time : 10/12/2025 08:58 UTC
End time : 10/12/2025 11:30 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 4 months ago - at 12/10/2025 11:02AM

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the BHS/PAR/MIL/GRA/DE region.

Here are some supplementary details :

Start time : 10/12/2025 08:58 UTC
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

MONITORING 4 months ago - at 12/10/2025 10:43AM

Service has been fully restored since 10/12/2025 09:01 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/12/2025 08:58 UTC
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 4 months ago - at 12/10/2025 10:15AM

We are currently investigating an incident affecting our Databases offering, which is causing temporary availability issue in the BHS/PAR/MIL/GRA/DE1 region.

Here are some supplementary details :

Start time : 10/12/2025 08:58 UTC
Impacted Service(s) : MySQL / PostgreSQL / Valkey are affected.
Customers Impact : Customers cannot access the existing database or create a new database.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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