[DE1/SBG5][Containers & Orchestration] - Load Balancer API Incident Notification

We are pleased to inform you that the incident affecting our Containers & Orchestration offer on the loadbalancer API in the SBG5/DE1 regions has been resolved.

Start time : 25/11/2025 19:35 UTC
End time DE1 : 25/11/2025 21:50 UTC
End time SBG5 : 25/11/2025 21:48 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure

We apologize for any inconvenience caused and appreciate your understanding.

The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update : We have new informations about the situation.
Impacted Service(s) : The API for Load Balancer in the DE1 region is temporarily degraded.
Customers Impact : Some customers are facing errors or timeout when the use their API

As soon as the situation evolves or the incident is resolved, we will keep you informed.


Thank you for your understanding

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting Containers & Orchestration offer on the loadbalancer API in the SBG5 region.

Here are some supplementary details :

Start time : 25/11/2025 19:35 UTC
Impacted Service(s) : The API for Load Balancer in the SBG5 region is temporarily degraded.
Customers Impact : Some customers are facing errors or timeout when the use their API
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Containers & Orchestration offer on the loadbalancer API in the SBG5 region.

Start time : 25/11/2025 19:35 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.