Outage in OVHcloud

[ERI1][Compute - Instance] - Cloud Compute Incident Notification

Resolved Major

May 01, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major incident from 07:19 to 08:20 UTC on May 1, 2026, where some compute instances in the ERI1 region became unreachable due to a network equipment failure. Customers were temporarily unable to access their affected instances during the 1.1-hour outage. The incident was resolved after teams identified the network equipment issue and restored service.

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region. Here are some supplementary details : Start time : 01/05/2026 07:19 UTC Impacted Service(s) : Some instances in the ERI1 region are unreachable. Customers Impact : Customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution.

Components affected

OVHcloud UK1

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/01/2026 08:34AM

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/05/2026 07:19 UTC
End time : 01/05/2026 08:20 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 8 days ago - at 05/01/2026 07:29AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific region.

Here are some supplementary details :

Start time : 01/05/2026 07:19 UTC
Impacted Service(s) : Some instances in the ERI1 region are unreachable.
Customers Impact : Customers are temporarily unable to access instances located on the specified regions.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

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