[GRA5/GRA7/GRA9/GRA11][Public Cloud] - Instances Incident Notification

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 24/11/2025 08:36 UTC
End time : 24/11/2025 14:38 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are continuing their efforts to resolve the issue.
Ongoing Actions : The source of the incident has been identified, and our teams remain fully mobilized to restore the service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are continuing to work on resolving the issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the GRA5/GRA7/GRA9/GRA11 regions.

Here are some supplementary details :

Start time : 24/11/2025 08:36 UTC
Impacted Service(s) : Some instances in the GRA5/GRA7/GRA9/GRA11 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances located in the specified regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

We are currently experiencing an event affecting our Compute - Instance offer.

Start time : 24/11/2025 08:36 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.