Outage in OVHcloud

[SBG5/SBG7][Compute - Instance] - Instance incident notification

Resolved Major

February 03, 2026 - Started 11 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5/SBG7 regions. Here are some supplementary details : Start time : 03/02/2026 10:05 UTC Impacted Service(s) : Some instances in the SBG5/SBG7 regions are unreachable. Customers Impact : Some customers are temporarily unable to access their instances. Root Cause : A service disruption occurred due to an unexpected infrastructure failure. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud SBG5 OVHcloud SBG7

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 02/03/2026 02:15PM

We are pleased to inform you that the incident affecting our Compute - Instance offer on the specific SBG5/SBG7 regions has been resolved.

Start time : 03/02/2026 10:05 UTC
End time : 03/02/2026 12:00 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 11 days ago - at 02/03/2026 10:29AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5/SBG7 regions.

Here are some supplementary details :

Start time : 03/02/2026 10:05 UTC
Impacted Service(s) : Some instances in the SBG5/SBG7 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access their instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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