Outage in OVHcloud

[GLOBAL][Data & Analytics] - Creation Databases/MongoDB services

Resolved Minor

February 12, 2026 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing an event affecting our Data & Analytics offer in the Databases/MongoDB product in all the regions. Start time : 12/02/2026 00:05 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud BHS OVHcloud DE OVHcloud GRA OVHcloud PAR OVHcloud SBG OVHcloud SGP OVHcloud UK

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/12/2026 03:21PM

We are pleased to inform you that the incident affecting our Data & Analytics has been resolved.

Start time : 12/02/2026 00:05 UTC
End time : 12/02/2026 15:20 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 2 days ago - at 02/12/2026 09:30AM

We are currently investigating an incident affecting our Data & Analytics offering, which is causing temporary issue in the Databases/MongoDB product in all the regions.
Here are some supplementary details :

Start time : 12/02/2026 00:05 UTC
Impacted Service(s) : Creation of new MongoDB services has a malfunction.
Customers Impact : Customers cannot create new MongoDB services. Otherwise, their active services are operational.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING 2 days ago - at 02/12/2026 09:22AM

We are currently experiencing an event affecting our Data & Analytics offer in the Databases/MongoDB product in all the regions.

Start time : 12/02/2026 00:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

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