Outage in OVHcloud

[GLOBAL][Data & Analytics/Databases/Dashboards] - New service creation incident notification

Resolved Major

February 17, 2026 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics Databases offers on PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker. Here are some supplementary details : Start time : 17/02/2026 08:00 UTC Impacted Service(s) : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is temporarily unavailable. Customers Impact : New customers are temporarily unable to create new services on the specified offers. Root Cause : This incident is caused by our provider. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/17/2026 01:20PM

We are pleased to inform you that the incident affecting our Data & Analytics Databases offers has been resolved.

Start time : 17/02/2026 08:00 UTC
End time : 17/02/2026 10:45 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 2 months ago - at 02/17/2026 10:53AM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is still unavailable.
Ongoing Actions : Our teams are still working with our provider to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED 2 months ago - at 02/17/2026 09:49AM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics Databases offers on PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker.

Here are some supplementary details :

Start time : 17/02/2026 08:00 UTC
Impacted Service(s) : Creation of new services by new customers in PostgreSQL, MySQL, Valkey, Opensearch, Kafka, Kafka Connect, Grafana and Kafka MirrorMaker is temporarily unavailable.
Customers Impact : New customers are temporarily unable to create new services on the specified offers.
Root Cause : This incident is caused by our provider.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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