Outage in OVHcloud

[GRA11/UK1][Compute - Instance] - Metal instances incident notification

Resolved Major

February 20, 2026 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major incident affecting Metal instance creation in the GRA11 and UK1 regions due to an unexpected underlying infrastructure malfunction, lasting approximately 114.6 hours from February 20-25, 2026. Customers were unable to create new Metal instances or create instances from snapshots in these regions during the outage. The incident was fully resolved with all services restored, including Metal instance creation and snapshot-based instance creation functionality.

We are currently experiencing an event affecting our Compute - Instance offer for the creation of Metal instances in GRA11 and UK1 regions. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11 OVHcloud UK1

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 10:31AM

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 20/02/2026 10:00 UTC
End time : 25/02/2026 10:22 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 02/24/2026 09:04AM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All services have been fully operational on UK1 since the 23/02/2016 19:00. The creation of new Metal instances, as well as instance creation from snapshots, is now working as expected.

On GRA11, customers can once again create new Metal instances. However, creation from snapshots is still impacted.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 02/23/2026 06:01PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers can once again create new Metal instances in the specified regions.
Creation from snapshots still not working.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 02/20/2026 04:20PM

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer for Metal Instances in GRA11 and UK1 regions.

Here are some supplementary details :

Start time : 20/02/2026 10:00 UTC
Impacted Service(s) : Creation of new Metal Instances in the GRA11 and UK1 regions is temporarily unavailable.
Customers Impact : Clients are unable to create new Metal Instances in the specified regions.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 2 months ago - at 02/20/2026 03:58PM

We are currently experiencing an event affecting our Compute - Instance offer for the creation of Metal instances in GRA11 and UK1 regions.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

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