Outage in OVHcloud

[GLOBAL][AI & Machine Learning] - Mistral endpoints incident notification

Resolved Major

March 02, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

OVHcloud's AI & Machine Learning service experienced a major incident affecting the Mistral model endpoints, causing slowness and unavailability for customers using this AI model. The incident was caused by a software issue and lasted 52.6 hours from February 26, 2026 at 12:00 UTC until March 4, 2026 at 16:36 UTC. Service was fully restored on March 3rd with continued monitoring to ensure stability.

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue in the mistral endpoint. Here are some supplementary details : Start time : 26/02/2026 12:00 UTC Impacted Service(s) : The mistral model may have slowness and unavailabilty. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud AI & Machine Learning || AI Endpoint

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/04/2026 04:42PM

We are pleased to inform you that the incident affecting our AI & Machine Learning has been resolved.

Start time : 26/02/2026 12:00 UTC
End time : 04/03/2026 16:36 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

MONITORING about 2 months ago - at 03/03/2026 05:04PM

Service has been fully restored since 03/03/2026 17:00 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/02/2026 12:00 UTC
Impacted Service(s) : The mistral model is operational again.
Customers Impact : Customers will no longer experience issues when using the Mistral model.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 03/02/2026 12:11PM

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue in the mistral endpoint.

Here are some supplementary details :

Start time : 26/02/2026 12:00 UTC
Impacted Service(s) : The mistral model may have slowness and unavailabilty.
Customers Impact : Some customers may experience issues when using the Mistral model.
Root Cause : This incident is caused by a software issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 03/02/2026 12:07PM

We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue in the mistral endpoint.

Here are some supplementary details :

Start time : 26/02/2026 12:00 UTC
Impacted Service(s) : The mistral model may have slowness and unavailabilty.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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