Outage in OVHcloud

[GRA3][Compute - Instance] - Instances incident notification

Resolved Major

March 03, 2026 - Started about 2 months ago - Lasted 6 days
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major incident affecting compute instances in the Gravelines (GRA3) region from March 3, 2026 16:33 UTC to 18:45 UTC, caused by an unexpected infrastructure malfunction. Some instances became unreachable, preventing customers from accessing and using their instances in the affected region. The incident was resolved after approximately 2 hours and 12 minutes, with most instances restored partway through the outage.

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the Graveline region. Here are some supplementary details : Start time : 03/03/2026 16:33 UTC Impacted Service(s) : Some instances in the Graveline region are unreachable. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA3

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/09/2026 03:50PM

We are pleased to inform you that the incident affecting our Compute - Instance has been resolved.

Start time : 03/03/2026 16:33 UTC
End time : 03/03/2026 18:45 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 03/03/2026 06:45PM

IDENTIFIED about 2 months ago - at 03/03/2026 05:47PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the instances are now operational again.
Ongoing Actions : Our teams are mobilised to restore the remaining instances as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 2 months ago - at 03/03/2026 04:54PM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:

Start time : 03/03/2026 16:33 UTC
Impacted Service(s) : Some instances in the Graveline region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their instances in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

IDENTIFIED about 2 months ago - at 03/03/2026 04:45PM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in the Graveline region.

Here are some supplementary details :

Start time : 03/03/2026 16:33 UTC
Impacted Service(s) : Some instances in the Graveline region are unreachable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

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