Outage in OVHcloud

[GRA11][Network] - API Network incident notification

Resolved Major

March 09, 2026 - Started about 6 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major API Network incident in the GRA11 region affecting their Public Cloud service from 13:30 to 17:10 UTC on March 9, 2026. Customers encountered slow API responses and intermittent HTTP 500 errors when performing operations through the API. The incident was resolved after 3 hours and 40 minutes, with the root cause identified as an unexpected underlying infrastructure malfunction.

We are currently experiencing an event affecting our API Network on our Public Cloud offer in GRA11. Start time : 09/03/2026 13:30 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11 OVHcloud GRA11 OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED about 5 hours ago - at 03/09/2026 05:12PM

We are pleased to inform you that the incident affecting our Public Cloud offer has been resolved.

Start time : 09/03/2026 13:30 UTC
End time : 09/03/2026 17:10 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 5 hours ago - at 03/09/2026 04:26PM

We are currently investigating an incident affecting our API Network, which is causing temporary functionality issue in the GRA11 region.

Here are some supplementary details :
Start time : 09/03/2026 13:30 UTC
Impacted Service(s) : API Degraded in GRA11 region
Customers Impact : Customers may experience slow responses or intermittent HTTP 500 errors when performing certain operations through the API.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 6 hours ago - at 03/09/2026 04:11PM

We are currently experiencing an event affecting our API Network on our Public Cloud offer in GRA11.

Start time : 09/03/2026 13:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

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