Outage in OVHcloud

[GRA2][Storage] - CEPH incident notification

Resolved Major

March 10, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud experienced a major storage incident in the GRA2 region from 07:26 to 10:11 UTC on March 10, 2026, caused by faulty network equipment. Some CEPH volumes became unavailable, causing customers to experience performance degradation and deteriorated data redundancy. The issue was resolved after teams replaced the faulty network equipment, with service fully restored by 10:05 UTC.

We are currently experiencing an event affecting our Storage offer. Start time : 10/03/2026 07:26 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA2

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/10/2026 10:46AM

We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 10/03/2026 07:26 UTC
End time : 10/03/2026 10:11 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

MONITORING about 1 month ago - at 03/10/2026 10:30AM

Service has been fully restored since 10/03/2026 10:05 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 10/03/2026 07:26 UTC
Impacted Service(s) : Some CEPH volumes were not available in this region.
Customers Impact : Customers may have experienced performance degradation and deterioration in their data redundancy.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

IDENTIFIED about 1 month ago - at 03/10/2026 10:29AM

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have replaced the faulty network equipment.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/10/2026 08:06AM

We are currently investigating an incident affecting our Storage offering, which is causing temporary availability issue in the GRA2.

Here are some supplementary details :

Start time : 10/03/2026 07:26 UTC
Impacted Service(s) : Some CEPH volumes are not available in this region.
Customers Impact : Customers may experience performance degradation and deterioration in their data redundancy.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/10/2026 07:55AM

We are currently experiencing an event affecting our Storage offer.

Start time : 10/03/2026 07:26 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

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