Outage in OVHcloud

[GRA11][Compute - Instance] - New instances creation/Network configuration incident notification

Resolved Major

March 12, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

OVHcloud's GRA11 region experienced a software issue that prevented customers from creating new Public Cloud instances and caused network instabilities that blocked network configuration modifications on existing instances. The incident lasted 4.5 hours from 15:00 to 19:30 UTC on March 12, 2026, affecting the Compute - Instance service. The issue has been resolved and normal functionality restored.

We are currently experiencing an event affecting our offer. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

Components affected

OVHcloud GRA11

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/12/2026 07:32PM

We are pleased to inform you that the incident affecting our Compute - Instance in GRA11 has been resolved.

Start time : 12/03/2026 15:00 UTC
End time : 12/03/2026 19:30 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/12/2026 05:02PM

We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary functionality issue in the GRA11 region.

Here are some supplementary details :

Start time : 12/03/2026 15:00 UTC
Impacted Service(s) : Creation of new Public cloud instances is temporarily unavailable.
Also, network instabilities are being observed.
Customers Impact : Customers are temporarily unable to create new Public Cloud instances and modify network configurations of their existing instances.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

INVESTIGATING about 1 month ago - at 03/12/2026 04:59PM

We are currently experiencing an event affecting our offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

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